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Passenger orientation

Arrival and departure procedures

Learn about the national and international boarding and unboarding processes here and take into account our recommendations
01.

Check - in

  •  Arrive at the airport 2 hours before your flight departs
  • Go to the check-in modules in case you have checked baggage
  • Checking in through the airline's official channels is recommended to avoid delays
02.

Boarding Pass Control

  • Go through the first control point, where you must present your identity document and boarding pass to enter
  • This access is for passengers only
03.

Security Control

  • Present your ID and boarding pass
  • All passengers are asked to go through a metal detector gantry or inspected using a manual metal detector

Collaborate with the random physical inspections carried out by our staff in compliance with the rules of the aeronautical authority.

 If you have a pacemaker, medical devices such as pins, plates, external metal fixators, cochlear implants, or the like, please let our staff know.

Forbidden items will be discarded and not returned.

04.

Boarding

  • Check the boarding gate number, the time when you need to show up, and the status of your flight on the airport information screens.
  • Keep an eye out for PA announcements.
01.

Unboarding

  • Head to the baggage claim area
  • In case you have checked luggage, wait at the assigned belt for the luggage
  • Head to the exit
02.

Use an authorized taxi

  • For safety reasons, use authorized taxi services at the airport
01.

Check-in

  • Arrive at the airport 3 hours before your flight departs
  • Go to the check-in modules in case you have checked baggage
  • Checking in through the airline's official channels is recommended to avoid delays
02.

Boarding Pass Control

  • Go through the first control point, where you must present your identity document and boarding pass to enter
  • This access is for passengers only
03.

Security Control

  • Present your passport and boarding pass
  • All passengers are asked to go through a metal detector gantry or inspected using a manual metal detector

Collaborate with the random physical inspections carried out by our staff in compliance with the rules of the aeronautical authority.

 If you have a pacemaker, medical devices such as pins, plates, external metal fixators, cochlear implants, or the like, please let our staff know.

Forbidden items will be discarded and not returned.

04.

Migration Control

  • Present your passport
  • Passengers who are members of the Andean Community can travel with their national identity card
05.

Boarding

  • Check the boarding gate number, the time when you need to show up, and the status of your flight on the airport information screens.
  • Keep an eye out for PA announcements in case your boarding gate has been changed
01.

Unboarding

  • Head to the baggage claim area
  • In case you have checked luggage, wait at the assigned belt for the luggage
  • Head to the exit
02.

Migration Control

  • Present passport with a visa (if applicable)
03.

Use an authorized taxi

  • For safety reasons, use authorized taxi services at the airport